Hermès Guides

Welcome to our Hermès Guides. This is where we explain how Hermès special orders really work, in plain language. Each guide answers the questions our New York clients ask us most. You will learn what can be customized, how long it takes, and how to spot a true special order bag.

What you will find in these guides

Our horseshoe stamp guide shows the small mark that proves a Birkin or Kelly was made as a special order. It explains where the stamp sits, what it looks like, and why collectors value it.

The Birkin colors guide covers classic shades, seasonal colors and the custom color pairs that only a special order can offer. For the full list of options by year, see our Hermès special order colors page.

Our quota bags guide explains how the Hermès quota system works. It shows which bags count toward the quota, which do not, and how this affects your chances in a boutique.

The rare Hermès bags guide looks at the pieces collectors want most, from the Birkin Faubourg to the Himalaya and one-off special orders.

How to use these guides

Start with the guide that matches your question. Then read how a Hermès special order works to see the full process, step by step. Our FAQ answers short questions about timing, colors, leathers and delivery.

When you are ready, browse our Hermès special order bags. We are based in New York City and work with clients all over the world. Prices are shared on request. To ask about a bag or start your own order, contact our concierge on WhatsApp.