Hermès Special Order Bags in New York City

What does HSS mean on a Hermès bag?

HSS stands for Horseshoe Stamp. Hermès adds a small horseshoe symbol next to the date and craftsman stamp on bags made to a client’s special order, which is how a special order piece is identified.

How is a special order different from a regular Birkin or Kelly?

A special order is built to a custom specification. The client chooses combinations Hermès does not produce in its regular collections, such as a two-tone exterior, a contrasting interior, contrast stitching and a chosen hardware finish.

Can I order an HSS bag directly from Hermès?

Special orders are offered at Hermès’ discretion to established boutique clients, and production can take many months. Buying a finished HSS bag lets you own a rare combination without the wait.

Are the bags new?

Each listing shows its condition. Most pieces are new and unworn, often with protective plastic still on the hardware. Any signs of wear are clearly noted in the title and description.

What comes with each bag?

Accompaniments are listed on every product page. They typically include the Hermès box, dust bag, and for the Kelly the lock, keys, clochette and shoulder strap.

How do I request a bag?

Open any bag and click Request This Special Order. WhatsApp opens with the bag already named, and our concierge confirms availability and delivery, in New York or worldwide.

Do you serve clients outside New York?

Yes. Our focus is New York City and New York State, and we also ship worldwide. We deliver to the five boroughs, Long Island, Westchester, the Hudson Valley and upstate New York. We also ship worldwide.

Which parts of New York do you cover?

Manhattan, Brooklyn, Queens, the Bronx and Staten Island, plus Nassau and Suffolk counties, the Hamptons, Westchester, the Hudson Valley, Albany, Syracuse, Rochester and Buffalo.