Complimentary Worldwide Delivery on Every Purchase
At Hermes Special Order, we believe exceptional service extends beyond the moment of purchase. Every HSS bag you acquire ships to your doorstep at no additional cost, fully insured and carefully protected throughout its journey.
Whether you’re located in New York or Tokyo, Paris or Dubai, your investment travels securely with premium carriers and comprehensive protection at our expense.
Complimentary Worldwide Shipping
We provide free shipping on all purchases to any destination worldwide. This isn’t promotional or conditional—it’s our standard practice. The price you pay for your HSS bag includes complete delivery to your location, regardless of distance.
This complimentary service reflects our commitment to removing barriers between you and your perfect bag. Geography should never prevent you from adding an exceptional piece to your collection.
What Complimentary Shipping Includes
- All Shipping Costs: Carrier fees, handling charges, and transportation expenses covered completely
- Premium Packaging: Museum-quality protective materials at no charge
- Full Insurance Coverage: Complete value protection during transit included
- Tracking Services: Real-time monitoring and updates provided
- Customs Clearance: We handle all customs documentation and clearance procedures
The only costs you’ll encounter are local duties and taxes imposed by your destination country—charges we cannot control or collect on behalf of governments.
Premium Carrier Services
International Deliveries: DHL and FedEx Express
For international shipments, we utilize DHL Express and FedEx International Priority exclusively. These industry-leading carriers provide the reliability, speed, and tracking capabilities that luxury goods demand.
Why These Carriers:
- Speed: Express services minimize transit time and exposure to handling
- Reliability: Proven track records with valuable shipments
- Tracking: Comprehensive monitoring from pickup through delivery
- Customs Expertise: Experienced in luxury goods documentation and clearance
- Global Network: Extensive reach to virtually any destination
- Security: Enhanced protocols for high-value items
Shipping Schedule
We process and ship orders Monday through Friday. Purchases completed late Friday or during weekends begin processing the following Monday morning.
Once your bag is prepared and packaged, we coordinate with carriers to arrange pickup. You’ll receive notification the moment your shipment begins its journey, including complete tracking information.
Special Courier Service for High-Value Purchases
Purchases valued at $10,000 or more receive elevated protection through our special courier service. This premium delivery method provides enhanced security and personalized handling for your significant investment.
Special Courier Benefits
- Dedicated Handling: Your shipment receives priority processing and expedited routing
- Enhanced Security: Additional protective measures and monitoring throughout transit
- Priority Delivery: Faster processing and optimized delivery schedules
- White-Glove Service: Premium treatment from our facility to your doorstep
- Direct Communication: Enhanced coordination and updates throughout delivery
This service is provided automatically for qualifying purchases at no additional charge. Your investment deserves nothing less than exceptional care throughout its journey.
Comprehensive Insurance Protection
Every shipment travels with full insurance coverage for its complete purchase value. This isn’t the limited liability that carriers provide as standard—we purchase supplemental insurance ensuring total replacement value protection.
What’s Covered
- Loss: Complete protection if your package is lost during transit
- Theft: Coverage against theft from carrier facilities or during delivery
- Damage: Protection if your bag is damaged despite our packaging efforts
- Full Value: Coverage equals your complete purchase price
Claims Assistance
In the unlikely event that insurance becomes necessary, we handle the entire claims process on your behalf. Our experience with luxury goods claims ensures efficient resolution without you navigating complicated procedures.
We maintain detailed photographic documentation of every bag before shipping, providing the evidence necessary for successful claims while also giving you complete records of your purchase condition.
Delivery Timeframes
Shipping time varies by destination but typically ranges from 7 to 15 days from order completion to delivery. This timeline encompasses order processing, packaging, customs clearance, and final delivery to your address.
Timeline Breakdown
- Order Processing: 1-3 business days for final authentication, preparation, and packaging
- Transit Time: 3-7 business days depending on destination distance and routing
- Customs Clearance: 2-5 business days for international documentation processing
- Final Delivery: 1-2 business days from customs release to your address
Regional Delivery Estimates
- North America: 7-10 days typically
- Europe: 8-12 days typically
- Asia-Pacific: 10-14 days typically
- Middle East: 9-13 days typically
- South America: 12-15 days typically
- Africa: 12-15 days typically
These are estimates based on typical customs processing times. Actual delivery may be faster or occasionally slower depending on customs workload, local holidays, weather conditions, or other factors beyond carrier control.
We provide specific delivery estimates when generating your tracking information, giving you the most accurate timeline for your particular destination.
Customs Clearance Process
Our Responsibility
We handle all customs clearance procedures, documentation, and coordination with customs authorities. This includes preparing commercial invoices, export declarations, and any other paperwork your destination country requires.
Our experience shipping luxury goods internationally means we understand the specific documentation needs of different countries and prepare shipments to facilitate smooth customs processing.
What We Provide
- Commercial Invoice: Detailed item description and accurate valuation
- Export Documentation: All necessary paperwork for legal export
- Authenticity Documentation: Certificates and proof of genuine merchandise when applicable
- CITES Permits: Required documentation for exotic leather shipments when applicable
- Country-Specific Forms: Any additional documentation your destination requires
Accurate Declarations
We declare all shipments at their true purchase value. Accurate customs declarations are legally required and prevent delays, fines, or seizure. We never undervalue shipments or misdeclare contents, as such practices create legal risks for both parties.
Duties and Taxes
Your Responsibility
While we cover all shipping costs and handle customs clearance procedures, you remain responsible for any duties, taxes, or fees imposed by your destination country’s government.
These charges vary significantly by country and are calculated based on your purchase value, item category, and local tax regulations. Common charges include:
- Import Duties: Taxes on goods entering the country
- Value Added Tax (VAT): Consumption taxes applied in many countries
- Goods and Services Tax (GST): Similar to VAT in certain regions
- Processing Fees: Administrative charges for customs handling
Payment Process
Customs authorities or carriers collect duties and taxes directly from you before releasing your package for final delivery. Payment methods vary by country and carrier but typically include:
- Credit/debit card payment to the carrier
- Cash payment to delivery personnel
- Direct payment to customs authorities
- Electronic payment through customs portals
Estimating Costs
We cannot provide exact duty calculations as rates vary by country and change periodically. However, we recommend researching your country’s import regulations before purchasing:
- Contact your local customs authority
- Use online duty calculators for your country
- Consult with customs brokers if needed
- Review your country’s luxury goods import policies
Understanding potential duty costs helps you budget accurately for your purchase. Some countries have minimal or no duties on luxury handbags, while others impose substantial charges.
Refused Shipments
If you refuse to pay duties and taxes, your package will be returned to us. Return shipping costs, restocking fees, and any customs penalties may apply. We strongly encourage understanding duty obligations before completing purchases to avoid these complications.
Delivery Requirements
Signature Required
All packages require a direct signature upon delivery. We never authorize “leave at door” or unattended delivery for valuable items. This signature requirement protects against theft and ensures your package reaches you personally.
Delivery Address Requirements
- Physical Address: Complete street address with building/apartment numbers
- Contact Information: Phone number where you can be reached during delivery attempts
- Availability: Someone authorized to sign must be present during delivery hours
- Business Addresses: Acceptable and often preferred for secure receipt
Unable to Deliver
If delivery cannot be completed because no one is available to sign, carriers will:
- Leave a delivery notice with instructions
- Attempt delivery again the following business day
- Hold packages at local facilities for pickup after final attempt
- Contact you directly to arrange delivery
We monitor all deliveries and will contact you if issues arise, helping coordinate successful delivery at your convenience.
Tracking and Communication
Immediate Notification
The moment your package ships, you receive comprehensive notification including:
- Carrier name (DHL or FedEx)
- Tracking number with direct link
- Estimated delivery date
- Insurance policy information
- Our direct contact information for questions
Real-Time Tracking
Track your package’s progress through carrier websites or mobile apps. You’ll see:
- Pickup confirmation
- Transit updates as package moves through network
- Customs clearance status
- Out for delivery notification
- Delivery confirmation with signature record
Proactive Monitoring
We don’t simply send tracking numbers and forget about packages. Our team actively monitors every shipment, watching for:
- Delivery delays or exceptions
- Customs clearance issues
- Address problems
- Failed delivery attempts
- Any unusual routing or status updates
If we notice concerns, we contact you proactively with information and solutions rather than waiting for you to discover issues.
Shipping Restrictions
Sanctioned Countries
We cannot ship to countries subject to international trade sanctions or embargoes. Current restrictions prevent shipments to certain destinations due to legal requirements.
Remote Locations
Some extremely remote locations may not be serviceable by our premium carriers, or may require extended delivery times. We verify shipping feasibility before accepting orders to these areas.
Exotic Leather Restrictions
Certain countries restrict imports of specific exotic leathers due to CITES regulations or local wildlife protection laws. We verify your country’s regulations before shipping bags crafted from:
- Alligator
- Crocodile
- Ostrich
- Lizard
- Other protected species
If your desired bag contains restricted materials for your location, we’ll inform you before purchase completion.
Receiving Your Package
Inspection at Delivery
When your package arrives, inspect the outer box before signing for delivery:
- Check for visible damage, crushing, or tampering
- Note any concerns on the delivery receipt
- Photograph damage if present (include shipping label in photos)
- Accept delivery even if box shows damage—contents may be fine
Unpacking Your Bag
Once inside, carefully unpack your purchase:
- Place package on clean, soft surface
- Photograph unopened package for your records
- Cut tamper-evident seals carefully
- Remove protective layers gradually
- Extract your bag gently from its dust bag
- Compare with pre-shipping photos we provided
Immediate Inspection
Examine your bag thoroughly in good lighting:
- Leather surfaces and condition
- Hardware functionality and appearance
- Stitching integrity
- Stamps and markings
- Interior condition
- Included accessories (keys, clochette, dust bag, etc.)
Reporting Issues
If you discover any problems, contact us immediately—ideally within 24 hours of delivery. Prompt reporting allows us to address issues while evidence remains fresh.
Photograph any concerns from multiple angles and keep all packaging materials until issues are resolved. We work quickly to find satisfactory solutions.
Shipping Frequently Asked Questions
Is shipping really free to anywhere in the world?
Yes, completely. We provide complimentary shipping to any destination we can legally serve, regardless of distance. The only costs you’ll encounter are government-imposed duties and taxes.
How much will duties and taxes cost?
This varies significantly by country. We recommend researching your country’s import regulations or contacting your local customs authority for estimates based on your purchase value.
Can I track my package?
Absolutely. You’ll receive complete tracking information when your package ships, with direct links to real-time carrier tracking. We also monitor shipments proactively on our end.
What if I’m not home when delivery is attempted?
Carriers will leave delivery notices and attempt delivery again. After final attempts, packages are held at local carrier facilities for pickup. We help coordinate redelivery or pickup arrangements.
Can I expedite my shipment?
We already use premium express services as standard. For purchases over $10,000, special courier service provides the fastest available delivery. Additional expediting options may be available for specific destinations—contact us to discuss.
Do you ship to PO Boxes?
Unfortunately, our premium carriers and signature requirements necessitate physical street addresses. We cannot deliver to PO Boxes, but carrier facility pickup is available as an alternative.
What happens if my package is lost or damaged?
Full insurance coverage protects your purchase completely. We handle all claims processes on your behalf, ensuring efficient resolution and your complete financial protection.
Can someone else sign for my package?
Yes, anyone at the delivery address can sign and accept the package on your behalf. However, we recommend ensuring whoever signs understands the package’s value and handles it carefully.
Will customs open my package?
Customs authorities may inspect packages to verify declarations. This is normal and doesn’t damage bags due to our protective packaging. Inspections add minimal time to delivery.
Can I change my delivery address after shipping?
Address changes after shipping are difficult but sometimes possible. Contact us immediately if you need to modify delivery details. We’ll work with carriers to accommodate changes when feasible.
Shipping Questions?
Our team is available to answer any questions about shipping procedures, delivery times, customs requirements, or any concerns you have about receiving your purchase.
Whether you’re wondering about duties in your country, want to discuss delivery timing, or need help tracking your package, we’re here to help ensure your bag’s journey is smooth and worry-free.
Contact us anytime—your peace of mind matters as much as your bag’s protection.