Privacy Policy - Hermes Special Order

Last Updated: November 20, 2025

Hermes Special Order (“we,” “us,” “our,” or “Company”) operates the website https://hermesspecialorder.co (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or engage with our services.

We are committed to protecting your privacy and handling your personal information with care and transparency. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Table of Contents

1. Information We Collect

We collect several types of information from and about users of our Site, including:

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

Contact us through inquiry forms, email, or phone
Create an account on our Site
Make a purchase or transaction
Subscribe to our newsletter or marketing communications
Participate in surveys, contests, or promotions
Submit reviews or testimonials
Communicate with us through any channel

This information may include:

Contact Information: Name, email address, phone number, mailing address, shipping address, billing address
Account Information: Username, password, account preferences
Financial Information: Credit card information, billing details, transaction history (processed securely through third-party payment processors)
Purchase Information: Details about products you view, inquire about, or purchase
Communication Content: The content of your messages, inquiries, and any correspondence with us
Verification Information: Government-issued ID, proof of address, or other documents for identity verification when required

1.2 Information Automatically Collected

When you access our Site, we automatically collect certain information about your device and browsing activity:

Device Information: IP address, browser type and version, operating system, device type, unique device identifiers
Usage Information: Pages visited, time and date of visits, time spent on pages, links clicked, referring website addresses
Location Information: General geographic location based on IP address
Technical Information: Browser settings, screen resolution, language preferences

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. Cookies are small text files stored on your device that help us:

Remember your preferences and settings
Understand how you use our Site
Improve Site functionality and user experience
Provide personalized content and recommendations
Analyze traffic and usage patterns
Deliver targeted advertising

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

1.4 Information from Third Parties

We may receive information about you from third-party sources, including:

Social media platforms if you interact with us through social media
Analytics providers and advertising partners
Payment processors and financial institutions
Authentication and verification services
Shipping and logistics partners

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 To Provide and Improve Our Services

Process and fulfill your orders and transactions
Communicate with you about your purchases, inquiries, and account
Provide customer service and support
Authenticate your identity and prevent fraud
Process payments securely
Arrange shipping and delivery
Respond to your questions, comments, and requests
Improve our Site, products, and services

2.2 Marketing and Communications

Send you promotional materials, newsletters, and marketing communications about products, services, and special offers (with your consent where required)
Provide personalized recommendations based on your interests and preferences
Notify you about new products, services, or features
Conduct surveys, contests, and promotions

2.3 Analytics and Site Improvement

Analyze usage patterns and trends to improve user experience
Monitor and analyze Site performance and functionality
Test new features and functionalities
Conduct research and statistical analysis

2.4 Security and Legal Compliance

Protect against fraud, unauthorized transactions, and other illegal activities
Enforce our Terms of Service and other policies
Comply with legal obligations, court orders, and government requests
Protect our rights, property, and safety, and that of our users and the public
Detect, prevent, and address technical issues

4. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country.

When we transfer your personal information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable laws. These safeguards may include:

Standard contractual clauses approved by relevant authorities
Ensuring the recipient country has adequate data protection laws
Obtaining your explicit consent for specific transfers

By using our Site and providing your information, you consent to such transfers.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, and destruction. These measures include:

Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
Secure Storage: Personal information is stored on secure servers with restricted access
Access Controls: Only authorized personnel have access to personal information on a need-to-know basis
Regular Security Assessments: We conduct regular security audits and vulnerability assessments
Payment Security: We use PCI-DSS compliant payment processors and do not store complete credit card information on our servers
Employee Training: Our staff receives training on data protection and security best practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on the type of information and the purpose for which it was collected:

Account Information: Retained while your account is active and for a reasonable period thereafter
Transaction Records: Retained for accounting, tax, and legal compliance purposes (typically 7-10 years)
Marketing Communications: Retained until you unsubscribe or withdraw consent
Customer Service Records: Retained for a reasonable period to address future inquiries
Technical and Usage Data: Typically retained for 12-24 months for analytics purposes

When personal information is no longer needed, we securely delete or anonymize it in accordance with applicable laws and our data retention policies.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate or incomplete.

7.2 Deletion

You may request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business interests).

7.3 Data Portability

In some jurisdictions, you have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another controller.

7.4 Restriction of Processing

You may request that we restrict processing of your personal information in certain circumstances.

7.5 Objection to Processing

You have the right to object to processing of your personal information for certain purposes, including direct marketing.

7.6 Withdrawal of Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.

7.7 Marketing Opt-Out

You can opt out of receiving marketing communications from us by:

Clicking the “unsubscribe” link in our emails
Contacting us directly at the information provided below
Adjusting your account settings (if applicable)

Even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account or purchases.

7.8 Cookie Controls

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your user experience and some features may not function properly.

7.9 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information in the “Contact Us” section below. We will respond to your request within the timeframe required by applicable law (typically 30 days).

We may need to verify your identity before processing your request to protect your privacy and security.

8. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

8.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it.

8.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

8.3 Right to Correct

You have the right to request correction of inaccurate personal information.

8.4 Right to Opt-Out of Sale/Sharing

We do not sell your personal information. If our practices change, we will update this Privacy Policy and provide you with an opportunity to opt out.

8.5 Right to Limit Use of Sensitive Personal Information

If we use sensitive personal information for purposes beyond those permitted by law, you have the right to limit such use.

8.6 Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights.

8.7 Authorized Agents

You may designate an authorized agent to make requests on your behalf. We may require proof of authorization and verification of your identity.

8.8 Shine the Light Law

California’s “Shine the Light” law permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

9. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have specific rights under the General Data Protection Regulation (GDPR):

9.1 Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contract Performance: To fulfill our contractual obligations to you
Consent: When you have given explicit consent for specific processing activities
Legitimate Interests: For our legitimate business interests (e.g., improving services, fraud prevention)
Legal Obligation: To comply with legal requirements

9.2 Additional Rights

In addition to the rights listed in Section 7, you have the right to:

Lodge a complaint with your local data protection authority
Request information about automated decision-making and profiling
Object to processing based on legitimate interests or for direct marketing purposes

9.3 Data Controller

Hermes Special Order is the data controller for the personal information we collect through the Site.

10. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as soon as possible.

If you believe we have collected information from a child under 18, please contact us immediately using the information provided below.

11. Third-Party Websites and Services

Our Site may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy applies only to our Site.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services we may integrate with include:

Social media platforms
Payment processors
Shipping and logistics providers
Analytics and advertising services
Customer support tools

These third parties may collect information about you when you interact with their services through our Site. Their use of your information is governed by their own privacy policies.

12. Do Not Track Signals

Some web browsers have a “Do Not Track” (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked.

Currently, there is no universally accepted standard for how companies should respond to DNT signals. At this time, our Site does not respond to DNT browser signals or similar mechanisms. However, you can control tracking through cookie settings and other tools described in this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

Update the “Last Updated” date at the top of this Privacy Policy
Notify you of material changes by email (if we have your email address) or by posting a prominent notice on our Site
Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the Site after changes to this Privacy Policy constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Hermes Special Order

Website: https://hermesspecialorder.co

Email: [Insert Contact Email Address]

Phone: [Insert Contact Phone Number]

Mailing Address:
[Insert Physical Mailing Address]
[City, State, ZIP Code]
[Country]

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

For European Residents

If you are located in the EEA, UK, or Switzerland and have concerns about how we handle your personal information, you have the right to lodge a complaint with your local data protection authority.

For California Residents

To exercise your California privacy rights, please contact us using the information above or through any designated consumer request portal we may provide.

Effective Date

This Privacy Policy is effective as of November 20, 2025.